Transparency report

How pre-moderation works

A new listing is first checked automatically. If no risk signal is found, it is published without waiting for a moderator; if a signal is found, a moderator reviews it before publication (status “pending”). Published listings can still be taken down after complaints or spot checks. Automation does not remove a published listing on its own; the only submissions refused automatically are those with clearly prohibited sexual content.

Automatic filters flag listings with spam signals: links, phone numbers in the text, duplicates. The moderator sees these flags during review.

A rejected listing carries a reason code shown to the seller (DSA Art. 17 — statement of reasons). Users who systematically break the rules are banned: they can no longer post listings or send messages, and their listings leave the catalog.

How to file a complaint

Every listing page has a “Report” form: pick a reason (spam, fraud, prohibited item, etc.) and optionally add details.

You can report anonymously, without an account (DSA Art. 16). In that case leave an email so we can tell you the outcome.

Every complaint is reviewed by a moderator. As a result the listing may be taken down and the user warned or banned. Aggregate complaint statistics are in the counters above.

How to appeal a decision

Every decision of ours can be contested, not only a listing takedown: a rejected ad page or banner, a chat message we hid, and the restrictions on the account itself — a time-limited suspension of posting or of reporting, and a ban. The form sits with the decision: beside the listing in your account, beside the message in the conversation, in the “Restrictions on your account” section (DSA Art. 20, the internal complaint-handling system).

A person reviews the complaint, not the same automation that made the decision. If we were wrong, the listing goes back to the catalogue, the message back into the conversation, the restriction is lifted, and the repeat counter forgets the case we were wrong about.

Protection of minors

The marketplace is for adults: only people aged 18 and over may hold an account, and the terms say so.

Advertising here is never selected using anything about the person viewing it. A banner is chosen by the slot on the page, the page's own category and a random number — no user profile enters that choice at all, which makes advertising targeted at a child technically impossible (DSA Art. 26(3) and 28(2)).

We do not collect documents to verify age: gathering extra personal data for that purpose is exactly what Art. 28(3) forbids. If we learn that an account belongs to a child, we remove it — write to us at the contact below.

How listings are ordered

Listings with paid Top promotion come first — they carry an “Ad” label on the card itself. This is the only parameter money affects, and it applies only within the city and category the listing sits in: first place across the whole catalogue is not for sale.

After that, by freshness: whatever was just posted or bumped is on top. Bumping is also paid, but it does not pin a listing forever — it only resets its date, and anything newer overtakes it a day later. The paid “Highlight” service does not change the order: it only frames the card, and such a card carries the “Ad” label too.

In search, relevance is added on top: a match in the title weighs more than a match in the description. We do not take the viewer or their past browsing into account — the page looks the same for everybody.

Contact

For questions about moderation, complaints and appeals, and for requests from authorities: admin@exgo.io.

You may write in Ukrainian, English, Russian, Polish, Romanian, Slovak, Czech, Slovenian, Bulgarian or Hebrew — these are the languages we answer in (DSA Art. 11 and 12). We reply to the address the request came from.