Payment and refunds

1. What you are paying for

Posting listings, browsing the catalogue and messaging on EX & GO are free. Only the platform's own optional services are paid for. They are not another user's goods: the seller of these services is the site operator.

Listing promotion: "Top of catalogue" — $1.09 for 7 days; "Highlight" — $0.69 for 7 days; "Bump listing" — $0.59 once; the "All-in-one" bundle — $1.59 for 7 days.

Advertising placements: a promo page — $4.39 for 7 days or $13.19 for 30 days; a home-page banner — $10.99 for 7 days or $32.99 for 30 days.

Paid access to a seller's phone number: the price is shown on the listing page before payment; this applies only to sellers who have agreed to it in their settings, and a single payment grants access to that number for as long as the seller keeps it visible in the listing.

Every price is shown before payment on the order page, taxes included, in the currency of your country: hryvnia in Ukraine, euro in Slovakia, Slovenia and Bulgaria, złoty in Poland, koruna in Czechia, leu in Romania, shekel in Israel, euro in the rest of Europe and US dollars everywhere else (including where your country cannot be determined). The local price is calculated from the hryvnia price at the daily exchange rate of the National Bank of Ukraine and rounded up; the price on the order page is exactly the amount charged. In European countries outside the euro area, prices on the site are shown in euro first with the local amount in brackets; the amount charged is the one stated on the payment button.

2. Payment methods

We accept Visa and Mastercard through secure hosted payment pages: in Ukraine through LiqPay (JSC CB PrivatBank), with the Ukrainian Operator as seller; in all other countries through Stripe, with the Slovak Operator as seller. Card details are entered on the payment provider's side; the platform never sees or stores them. Besides cards, Apple Pay, Google Pay and Privat24 are available in Ukraine; in other countries Apple Pay, Google Pay and Revolut Pay, and, depending on the currency, BLIK (Poland), Klarna and other local methods offered on the Stripe page.

The money is charged immediately after the payment is confirmed. If your bank declines the payment, the order stays unpaid and can be paid again or cancelled in your account.

In the EX & GO app for iPhone and iPad these services are bought through Apple In-App Purchase. Apple is the seller of such a purchase: it charges the price shown in the App Store window, in the currency of your App Store account (it may differ from the price on the site), and keeps the payment details; we receive only the confirmation that the purchase was made.

3. Auto-renewing promotion

A listing promotion can be set to renew automatically: the same amount is charged at the end of every paid period (7 days) and the service continues without further action from you. This is stated on the payment page before you confirm the subscription. For Consumers in Israel, renewal requires your express consent and we notify you before each renewal.

You can cancel auto-renewal at any time in your account, on the listing card, with the "Cancel auto-renewal" button. The period already paid for runs to its end and no further charge is made.

If the listing is taken down, archived or otherwise stops being visible, auto-renewal stops automatically and charging ends.

4. When the service is considered delivered

These are digital services, so there is no physical delivery. The service is activated automatically as soon as the payment provider confirms the payment: promotion takes effect, an advertising placement goes live, the phone number opens on the payment page.

The service period runs from activation and is stated in the product name (7 or 30 days). "Bump listing" and paid access to a phone number are one-off actions with no period.

5. Refunds

If a payment succeeds but the service fails to activate for a technical reason (for example, the listing became unavailable between payment and activation), the money is refunded in full, to the same card and through the same payment provider.

If you are a consumer, you may withdraw from the contract within 14 days of its conclusion without giving reasons: use the “Withdraw from contract here” function next to the payment in your account, or send any clear statement to admin@exgo.io. We confirm receipt by email and refund within 14 days, to the same card and through the same payment provider. A service that runs over a period (7 or 30 days) starts at your express request immediately after payment, so we refund the unused days and keep the price of the days already delivered. One-off services performed in full immediately after payment (bumping a listing, access to a phone number) can no longer be withdrawn from once performed — you acknowledge this before paying. Consumers in Israel may also cancel such services under section 10 of the Terms of Service.

If we removed a listing or a placement because of your culpable breach of the rules, the service ends; a consumer is refunded the unused part of the period, a business user is not. If the removal is reversed on appeal, the remaining period is restored or refunded.

To request a refund, write to admin@exgo.io from the address your account is registered with and state the date and amount of the payment. We reply within 3 business days; the bank usually credits the money within 5 business days for cards issued in Ukraine and within 10 for other cards.

A purchase made in the iOS app through Apple, including withdrawal within 14 days, is refunded by Apple under its own rules: request it at reportaproblem.apple.com. When Apple refunds a purchase, the service it paid for ends.

6. Complaints and support

Questions about payments, refunds and how the services work: admin@exgo.io, or the support chat on the site.

Complaints about a Paid Service that does not work as described: write to admin@exgo.io or from your account; we decide without undue delay and at the latest within 14 days. For consumers in Israel, the cancellation rules in section 10 of the Terms of Service apply.

Operator and seller of the services: OmniNest s. r. o., IČO 57138443, Pekná cesta 2459/19, 831 52 Bratislava - mestská časť Rača, Slovenská republika; Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka 190627/B; e-mail admin@exgo.io.