Payment and refunds

1. What you are paying for

Posting listings, browsing the catalogue and messaging on EX & GO are free. Only the platform's own optional services are paid for. They are not another user's goods: the seller of these services is the site operator.

Listing promotion: "Top of catalogue" — 49 UAH for 7 days; "Highlight" — 29 UAH for 7 days; "Bump listing" — 19 UAH once; the "All-in-one" bundle — 69 UAH for 7 days.

Advertising placements: a promo page — 199 UAH for 7 days or 599 UAH for 30 days; a home-page banner — 499 UAH for 7 days or 1499 UAH for 30 days.

Paid access to a seller's phone number: the price is shown on the listing page before payment; a single payment grants permanent access to that number.

Every price is shown before payment on the order page. All prices are in Ukrainian hryvnia, taxes included.

2. Payment methods

We accept Visa and Mastercard through the secure hosted pages of LiqPay (JSC CB PrivatBank) and Stripe. Card details are entered on the payment provider's side; the platform never sees or stores them.

The money is charged immediately after the payment is confirmed. If your bank declines the payment, the order stays unpaid and can be paid again or cancelled in your account.

3. Auto-renewing promotion

A listing promotion can be set to renew automatically: the same amount is charged at the end of every paid period (7 days) and the service continues without further action from you. This is stated on the payment page before you confirm the subscription.

You can cancel auto-renewal at any time in your account, on the listing card, with the "Cancel auto-renewal" button. The period already paid for runs to its end and no further charge is made.

If the listing is taken down, archived or otherwise stops being visible, auto-renewal stops automatically and charging ends.

4. When the service is considered delivered

These are digital services, so there is no physical delivery. The service is activated automatically as soon as the payment provider confirms the payment: promotion takes effect, an advertising placement goes live, the phone number opens on the payment page.

The service period runs from activation and is stated in the product name (7 or 30 days). "Bump listing" and paid access to a phone number are one-off actions with no period.

5. Refunds

If a payment succeeds but the service fails to activate for a technical reason (for example, the listing became unavailable between payment and activation), the money is refunded in full, to the same card and through the same payment provider.

Once a service is activated and running, the payment is non-refundable, except where the law requires otherwise: the digital service was supplied in full and immediately with your consent given at checkout.

If we removed a listing or a placement for a rules violation, the unused period is not refunded.

To request a refund, write to admin@exgo.io from the address your account is registered with and state the date and amount of the payment. We reply within 3 business days; the bank usually credits the money within 5 business days for cards issued in Ukraine and within 10 for other cards.

6. Complaints and support

Questions about payments, refunds and how the services work: admin@exgo.io, or the support chat on the site.

Operator and seller of the services: OmniNest s. r. o., IČO 57138443, Pekná cesta 2459/19, 831 52 Bratislava - mestská časť Rača, Slovenská republika; Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka 190627/B; e-mail admin@exgo.io.