Support

Question 1

What is EX & GO and how does it work?

Accepted Answer

EX & GO is a classifieds marketplace for people and businesses in Ukraine and Europe, with an interface in ten languages. Sellers publish listings and buyers contact them directly. Free posting options and optional paid promotion and advertising are available; current limits and prices are shown before ordering. Direct deals are settled between the parties. Safe Deal is a separate, optional on-site payment flow when enabled for an eligible account and listing; its terms and buyer fee are shown before payment. The name is written EX & GO; people also search for it as ExGo, exgo or EX GO — it is the same service.

Question 2

Is posting really free, or is there a catch?

Accepted Answer

There is a free way to post listings and talk to buyers. Current listing limits depend on whether shop plans are enabled; check the limits shown in your account. Promotion and business advertising are optional paid services, and any available plan or Safe Deal fee is shown before ordering. Automatic renewal happens only if you choose it. Pay only through the site's order flow, not a payment link sent by a stranger in chat; report suspected scams to support.

Question 3

Do I need an account to use the site?

Accepted Answer

To browse and search, no — look around freely. You need an account to post a listing, message a seller and keep favourites, because those things have to belong to someone. Registration is an email and a password on the sign-up page, and where social sign-in is switched on you can use that instead. One account covers both buying and selling; there is no separate seller registration and no fee for having one.

Question 4

How do I post a listing?

Accepted Answer

Open the posting page and work top to bottom: pick the category, write a clear title, add the description and price, fill in the category fields that appear (size, condition, mileage — whatever applies) and choose your city. Add up to twenty photos and videos of the actual item (videos: up to three); listings with real photos get answered far more often than ones with a picture from the internet. Press publish and you are done. Everything stays editable from your account afterwards, so there is no need to agonise over the wording.

Question 5

My listing says it is pending review. How long does that take?

Accepted Answer

Pending review means the listing is not yet public. Checks may include automatic assessment and a moderator's review; eligible listings may be approved automatically when that option is enabled. We cannot promise an exact waiting time or a strict arrival order. Follow the status and messages in your account. If the listing is rejected, read the reason, correct the issue and resubmit, or use the available appeal process. Repeated submissions do not guarantee a faster review.

Question 6

How do I edit, archive or delete a listing?

Accepted Answer

Everything is in your account, under your listings. Edit changes the title, text, price or photos on the live listing. Archive takes it out of the catalogue without deleting it, which is what you want when an item is reserved and might come back. Delete removes it for good. If you have sold the item, archiving or deleting it is the courteous move: buyers stop writing to you about something that is gone, and your remaining listings look current.

Question 7

What is not allowed to be sold here?

Accepted Answer

The posting rules carry the full list. In short: weapons, ammunition, explosives and military gear outside retail circulation; drugs, psychotropics and prescription medicines; tobacco, e-cigarettes and alcohol; stolen goods and equipment with erased serial numbers; counterfeits; documents, licence plates, bank cards, SIM cards and personal-data sets; protected and poached wildlife; financial pyramids and quick-money schemes; adult content without age limits; human organs, dangerous chemicals and radioactive material. If you are unsure about a specific item, ask and I will tell you what the rules say about it.

Question 8

What languages and countries do you work in?

Accepted Answer

The interface exists in ten languages: Ukrainian, Russian, English, Polish, Romanian, Slovak, Czech, Slovenian, Bulgarian and Hebrew, switched in the site header. The marketplace started in Ukraine and is opening up across Europe, so a listing you post is readable by buyers who do not share your language. You write your listing in whichever language you are comfortable with; the interface around it adapts to whoever is looking.

Question 9

How long does a listing stay up?

Accepted Answer

Thirty days from publication. After that it lapses to expired: it leaves the catalogue but keeps its address and title, so a link somebody saved still opens. Renewing is one button in your account and gives another thirty days, with the views and the chat history intact. Renewing costs nothing and there is no limit on how many times you do it. If the item sold, archive or delete it instead, so buyers stop writing to you about something that is gone.

Question 10

I edited my listing and it disappeared. Why?

Accepted Answer

An edit can change the listing's visibility if the updated content needs further checks; not every edit necessarily removes it from the catalogue. Check the status and messages in your account after saving. A pending listing is not public, and checks may be automatic or require a moderator. There is no guaranteed review time or automatic return. If it is rejected, follow the reason and available correction or appeal steps. If the status does not explain what happened, contact support with the listing link.

Question 11

Why does my listing wait for review while other people publish instantly?

Accepted Answer

Pending review means the listing is not yet public. Checks may include automatic assessment and a moderator's review; eligible listings may be approved automatically when that option is enabled. We cannot promise an exact waiting time or a strict arrival order. Follow the status and messages in your account. If the listing is rejected, read the reason, correct the issue and resubmit, or use the available appeal process. Repeated submissions do not guarantee a faster review.

Question 12

Can I prepare a listing now and publish it later?

Accepted Answer

Yes. Save the listing as a draft to prepare it before publishing. A saved draft is not shown in the public catalogue, and its attached media are kept with it. Check that saving succeeded before leaving the page. Publishing later depends on the identity checks, account permissions and listing limits shown at that time; do not assume that a phone number is always the only accepted method. Open the draft from your account, review the details and follow the available publication steps.

Question 13

My listing is gone. What happened to it?

Accepted Answer

Four different things look identical from outside, and your account says which one it is. Expired: thirty days passed, the page still opens, press renew. Archived: you took it out yourself, publish it again whenever you want. Rejected: it conflicted with the posting rules, the reason is next to it, and you can fix it or appeal. And if the account itself is blocked, every listing leaves the catalogue at once until that is resolved.

Question 14

How many photos can I add, and what size?

Accepted Answer

You can add up to twenty photos and videos per listing, including at most three videos. A photo may be up to five megabytes; an MP4, WebM or MOV video may be up to twenty megabytes. The browser may resize large photos. Temporary uploads that have not been attached by saving a draft or listing may expire after thirty minutes. A saved draft also attaches its files: check that saving succeeded before closing the page. Use clear photos of the actual item.

Question 15

I missed a notification. Is it recorded anywhere?

Accepted Answer

Yes. Your account keeps a notifications section with every saved-search match and every moderation decision for ninety days, whether or not the push or the email reached you. That channel cannot be switched off, on purpose: a decision about your own listing should not depend on a browser permission you once declined. Push and email sit on top of it as conveniences, and you choose those separately.

Question 16

How do I stop getting emails from you?

Accepted Answer

It depends which kind. Product news carries an unsubscribe link in every message and stops immediately. Service messages about your own listings, chats and payments keep coming, because they are the reason you would open the site at all. Saved-search alerts are switched per search in your account, and push notifications in your browser settings. If something still arrives after you switched it off, tell me, because that is a bug rather than a policy.

Question 17

How do I change the email address on my account?

Accepted Answer

Yes: in your account open Security, find the “Account email” block, enter the new address and your current password. A link (valid for an hour) goes to the new address — the email changes only once you open it, so the account can never be moved to a mailbox nobody reads. After confirming, every session ends: sign in again with the new email; the old address gets a notice about the change. If the account has no password (sign-in only through Google or Apple), first set one with “Forgot password?” on the sign-in page. If you have lost access to the old mailbox but your phone number is verified, sign in with the number and change the email the same way.

Question 18

Why should I use EX & GO if I already sell on OLX?

Accepted Answer

You can keep selling on OLX while trying EX & GO. You can publish listings, run a shop page and keep selling on other marketplaces at the same time. Import offers supported links, CSV and Prom YML files; source sites can block access, so a successful link import is not guaranteed. Public listing pages and merchant feed preparation help make a catalogue accessible, but do not guarantee search indexing, Google approval or traffic. Phone verification methods depend on enabled services. Check current limits and optional paid features in your account before deciding what to use.

Question 19

Do I have to delete my listings on OLX or Allegro to sell here?

Accepted Answer

No, and please do not. Sell in parallel: we never touch your account on the other site, never post there on your behalf and never contact your buyers there. Running both is the sensible way to test us — you keep whatever the other platform brings you and simply add another channel. The only thing worth syncing by hand is availability: when an item sells, archive it in both places so nobody writes to you about something that is gone.

Question 20

How do I move my listings from OLX?

Accepted Answer

For OLX, open Integrations in your account. OLX may refuse access; if link import fails, use a supported CSV file or create the listing manually. Imported listings enter review. Check their actual status, item details, category, city and photos in your account; eligible listings can be approved automatically when enabled. Do not assume that an import waits for a separate manual publish action. Review what was created and correct inaccurate details or archive an unavailable item.

Question 21

Can I move my listings from Allegro?

Accepted Answer

Allegro import depends on whether the authorized integration is enabled. Open Integrations in your account and use your own seller authorization only if that option is offered. Do not expect any pasted public offer URL to import successfully. If the integration is unavailable, use a supported CSV file or prepare the listing manually. Imported listings enter review. Check their actual status and item details, category, city and photos in your account. Never send your Allegro password or authorization codes through support chat.

Question 22

How do I move a shop from Prom.ua?

Accepted Answer

Two ways, both in Integrations. You can paste a link to your Prom.ua company page or to individual products and we import them one batch at a time. Or, if you have a price file, upload the YML export from Prom — that is the path we have tested end to end and it handles a full catalogue in one go. Photos and product attributes come across; you set the category and city and check the result before publishing. Your Prom shop keeps working exactly as before.

Question 23

Can I import from Bazoš or Bazar?

Accepted Answer

Supported Bazoš and Bazar links can be imported from Integrations, subject to source access and account limits. Imported listings enter review. Check their actual status, item details, category, city and photos in your account; eligible listings can be approved automatically when enabled. Do not assume that an import waits for a separate manual publish action. Review what was created and correct inaccurate details or archive an unavailable item.

Question 24

What exactly gets transferred when I import a listing?

Accepted Answer

Import uses available title, description, price, photos and compatible attributes. Choose the category and city for the batch; source data may be incomplete. Imported listings enter review. Check their actual status, item details, category, city and photos in your account; eligible listings can be approved automatically when enabled. Do not assume that an import waits for a separate manual publish action. Review what was created and correct inaccurate details or archive an unavailable item. Up to twenty photos can be attached per listing.

Question 25

Is there a limit on how many listings I can import?

Accepted Answer

There is a per-account import quota, so a very large catalogue arrives across several sessions rather than all at once. In practice that means a shop of a few dozen items moves in one sitting and a big catalogue takes a few. Bulk paths handle bigger batches than link-by-link pasting: a price file from Prom, or a spreadsheet, moves far more per run. If you are moving something genuinely large and the quota is in your way, tell me the rough size and a manager will sort out the order of work with you.

Question 26

You are a new site. Are there actually buyers here?

Accepted Answer

We are a young platform and cannot promise a queue of buyers. You can publish listings, run a shop page and keep selling on other marketplaces at the same time. Import offers supported links, CSV and Prom YML files; source sites can block access, so a successful link import is not guaranteed. Public listing pages and merchant feed preparation help make a catalogue accessible, but do not guarantee search indexing, Google approval or traffic. Phone verification methods depend on enabled services. Check current limits and optional paid features in your account before deciding what to use.

Question 27

What do you do that other marketplaces do not?

Accepted Answer

You can publish listings, run a shop page and keep selling on other marketplaces at the same time. Import offers supported links, CSV and Prom YML files; source sites can block access, so a successful link import is not guaranteed. Public listing pages and merchant feed preparation help make a catalogue accessible, but do not guarantee search indexing, Google approval or traffic. Phone verification methods depend on enabled services. Check current limits and optional paid features in your account before deciding what to use.

Question 28

My catalogue is in a spreadsheet. Can I upload it?

Accepted Answer

Upload a CSV file of up to five megabytes in Integrations. Supported column names are recognized in several languages; choose the category and city for the batch. Imported listings enter review. Check their actual status, item details, category, city and photos in your account; eligible listings can be approved automatically when enabled. Do not assume that an import waits for a separate manual publish action. Review what was created and correct inaccurate details or archive an unavailable item.

Question 29

Can you keep pulling new listings from my other shop automatically?

Accepted Answer

When automatic import synchronization is available and enabled, the system periodically checks the configured source for new items. Source access, quotas and account conditions can prevent an import. Imported listings enter review. Check their actual status, item details, category, city and photos in your account; eligible listings can be approved automatically when enabled. Do not assume that an import waits for a separate manual publish action. Review what was created and correct inaccurate details or archive an unavailable item.

Question 30

Do you take a commission from the sale?

Accepted Answer

For a direct deal, buyer and seller agree the price and settle it themselves; EX & GO does not deduct a marketplace sale commission. Safe Deal is a separate optional payment flow when enabled for the account and listing. It can hold the buyer's payment pending completion under its terms, with the buyer fee shown before payment. This does not promise buyer protection for every transaction or an automatic refund. Check the available option and its terms before paying.

Question 31

How much does promotion cost?

Accepted Answer

Four options, all bought per listing. Top in the catalogue is $1.09 for seven days. Highlight, which colours your card in the results, is $0.69 for seven days. Bump, a one-off return to the top of the results, is $0.59. The bundle of all three is $1.59 for seven days, against $2.37 if you buy them separately. These are launch prices and they are charged once, not monthly — nothing renews behind your back unless you deliberately set it to.

Question 32

What is the difference between Top, Highlight and Bump?

Accepted Answer

Top puts your listing above the ordinary ones in the catalogue and in search for seven days: it buys position. Highlight leaves the position alone and makes the card visually stand out for seven days: it buys attention on a crowded screen. Bump is instant and one-off — your listing jumps back to the top of fresh results, which is the right tool when the item has slipped down after a couple of weeks. The bundle gives you Top and Highlight for seven days plus one Bump at activation.

Question 33

How do I pay for promotion or advertising?

Accepted Answer

You order it from your account — open the listing, choose Promote, pick the product, and you are taken to a secure checkout to pay by card. There is a promo-code field on the checkout page if you have one. Payment is a one-off charge for that product on that listing; the promotion switches on as soon as the payment is confirmed and you can see the active window in your account. We never ask for card details in chat, by email or over the phone.

Question 34

What advertising do you sell to businesses?

Accepted Answer

Two products, both self-serve from the Ads section of your account. Promo pages are a branded landing with the listings you choose: $4.39 for seven days or $13.19 for thirty in the basic form, $6.59 and $19.79 for the branded one. Banners run in three slots — home page, category and search — at $10.99 and $32.99 for the home page, $4.39 and $13.19 for a category, $3.29 and $9.89 for search, for seven and thirty days. Everything passes the same moderation as ordinary listings before it goes live.

Question 35

Do you have promo codes and where do I enter one?

Accepted Answer

Yes, there is a promo-code field on the payment page — enter the code before you pay and the discount is applied to that order. Codes are issued for specific campaigns and can be limited in time or in number of uses, so one that has expired will simply not apply. If you were given a code that the form refuses and you think that is wrong, send it to me and a manager will check what happened to it.

Question 36

Can I cancel a promotion or get a refund?

Accepted Answer

An order that has not been paid yet can simply be cancelled in your account, and nothing is charged. Once a promotion has been paid for and started, it runs out its window, so it is not something you can switch off halfway and get the remainder back. If the promotion did not work as it should have — it did not switch on, or the listing was taken down mid-window for a reason that turned out to be a mistake — that is a case for a person, not a rule: press the button to ask for a manager and describe what happened.

Question 37

Where do I see what I paid, and can I get a receipt?

Accepted Answer

In your account, under payments. Every charge is listed with its date, its amount, what it was for and its status, and each one opens a printable receipt. That is the page for your own bookkeeping, and the first place to look if you are unsure whether something went through. A payment that was started but never completed is shown as exactly that, so an abandoned checkout is never mistaken for a charge.

Question 38

Will a promotion renew itself and charge me again?

Accepted Answer

Only if you choose that when you buy it. By default a promotion is a single charge that runs its window and stops. If you do switch renewal on, the same price is taken each period, you can cancel it at any time in your account, and it stops by itself when the listing stops being visible, because we will not keep billing for a promotion with nothing to promote. Renewal is not offered on an order paid with a promo code.

Question 39

Why can I not buy Top for my listing right now?

Accepted Answer

Almost always because something overlapping is already running on it. The bundle contains Top and Highlight, so while a bundle is live those two cannot be bought separately, and the reverse holds as well. Wait for the current window to end and the option comes back. The same listing can carry one promotion after another as many times as you like. If nothing is running and it still refuses, tell me and a manager will look at that listing.

Question 40

I started paying and stopped. What happens to that order?

Accepted Answer

Nothing is charged and nothing is held. The order sits unpaid in your account, and you can either finish it or cancel it there. If you do neither, it is cancelled automatically after thirty days and its payment link stops working, at which point you simply order the service again. An unpaid order never prevents you from buying the same thing a second time.

Question 41

Can I get my money back for a paid service?

Accepted Answer

An order you have not paid for costs nothing to cancel. Once a promotion or an advertisement has started it is being delivered, so it is not refundable part way through, and a placement removed for breaking the posting rules forfeits the time it had left. Our payments page sets this out in full, including the cases that are refunded: a charge that never switched anything on, or a double payment. If you think you are in one of those, ask for a manager with the date and the amount.

Question 42

How do I make sure I do not get scammed?

Accepted Answer

The rules that catch almost everything: pay when you have the item in your hands, or use cash on delivery with the right to inspect at the post office. Never send a prepayment or a deposit to hold an item for a stranger. Never give out codes from SMS, full card numbers or the CVV — nobody who genuinely wants to pay you needs those. Keep the conversation in the site chat, where an anti-fraud filter reads messages and where the history survives. Look at the seller's other listings and how long the account has existed before you commit.

Question 43

The other person is asking for a prepayment. What should I do?

Accepted Answer

Treat it as a stop sign. A deposit to reserve an item is the single most common opening move in a marketplace scam, and the follow-up is usually a link to a payment page that is not the one you think it is. Do not send money, do not follow a payment link that arrived in chat, and do not read out an SMS code to anyone. If you can, meet and pay on the spot, or use cash on delivery with inspection. Then report the listing or the user from their page so moderators can look at the account.

Question 44

How do I report a listing or a user?

Accepted Answer

There is a report control on every listing page and on every seller profile — choose the reason and add a couple of sentences about what you saw. It goes into the moderation queue and a person reads it. You do not need an account to report a listing, and the seller does not see who reported them. If money has already changed hands, report it here and also tell your bank and the police: we can remove content and block accounts, but we cannot get funds back.

Question 45

My listing was rejected. What can I do?

Accepted Answer

First, look at the reason shown next to the listing in your account — it names the rule that the moderator applied. Often the fix is small: a prohibited item swapped out, contact details taken out of the description, or a category corrected, and you can edit and resubmit. If you believe the decision is wrong, use Appeal on the listing and write why. Appeals go to a person, not back to the automation. Beyond the appeal you also have the right to take the dispute to a certified out-of-court body or to a court; our decision does not remove that.

Question 46

My account was blocked. Why, and what now?

Accepted Answer

Accounts get blocked for the reasons in the posting rules — repeated prohibited listings, fraud signals, or abuse of other users. The block is a decision by a person, and there is a reason recorded against it. If you think it is a mistake, ask for a manager here and describe the situation: staff can look at what was decided and why, and reverse it if the call was wrong. Our transparency report explains how moderation decisions and appeals work in general terms.

Question 47

Do you check sellers, and how do I know who I am dealing with?

Accepted Answer

The platform uses automatic checks and human review when needed; eligible listings may be approved automatically when that option is enabled. We cannot promise that a person has read every seller's first listing. A confirmed phone number or published listing does not guarantee the seller's identity, honesty or the outcome of a transaction. Check the account's history, other listings and actual item photos, and ask specific questions in the listing chat when available. If something looks suspicious, use the report action or contact support with the listing link. Do not share passwords or verification codes.

Question 48

Will my phone number and email be visible to everyone?

Accepted Answer

Your email is never shown on the site — buyers reach you through the built-in chat, which is also where the anti-fraud filter can see messages and where you keep a record of what was agreed. A phone number is only shown if you choose to add one to a listing, and you can sell perfectly well without one. My advice for a first sale: start in chat, and share a number only when you are arranging the actual meeting.

Question 49

My mail service warns that the link in your email may be dangerous. Is that normal?

Accepted Answer

Do not ignore the warning. Without checking the particular message and destination, we cannot confirm that the link is safe or explain why your mail service flagged it. Close the link and type exgo.io into your browser address bar yourself to open your account. Do not disable protection or trust a site just because an email tells you to. Never send passwords, verification codes or card details. If unsure, contact support from the site you opened independently and describe the warning without sharing secrets.

Question 50

What do you do with my data, and how do I delete my account?

Accepted Answer

You can delete the account yourself: sign in, open Account, scroll to the bottom of the page, press “Delete account” and confirm. Or write to the platform address from the email tied to the account with the subject Data deletion. What goes: the profile with your name, email, photo and phone, your listings and their photos, and your chat messages — deleted without undue delay, and backup copies containing them are overwritten within 14 days. The exception is data the law requires us to keep, such as transaction records and moderation decisions; those are held for as long as the law says and then deleted.

Question 51

Can I add two-factor authentication?

Accepted Answer

Enable two-factor authentication in the account's security section and save the ten single-use recovery codes somewhere safe. You can use an authenticator app or an available code delivery method. Delivery can use Telegram, email, WhatsApp or SMS, depending on the verified contact details and enabled services; not every channel is available to every account. Follow the method displayed on the sign-in screen. Social sign-in does not bypass an additional EX & GO account check when it is enabled.

Question 52

How many times can I appeal a decision?

Accepted Answer

Three times per listing. That is enough for a genuine misunderstanding and short enough that the queue stays usable for everybody. An appeal goes to a person rather than back to the automation, and a successful one also erases the strike the original decision left on your account. Advertising placements can be appealed too. Beyond us you may take the dispute to a certified out-of-court body or to a court, and our decision does not remove that right.

Question 53

What happens if my listings keep getting rejected?

Accepted Answer

Repeated rejections accumulate as strikes. First comes a warning, and if it continues, a time-limited suspension from posting: seven, thirty or ninety days depending on how persistent it is. Strikes age out after ninety days, and a decision you successfully appeal is erased rather than merely reversed, so it stops counting against you. The same works in the other direction, since repeatedly filing false reports can suspend your ability to report.

Question 54

I wrote to a seller and got no answer. Could my message have been blocked?

Accepted Answer

It is possible. A message that trips the anti-fraud filter is held for review: you still see it in your own thread, but the recipient does not, so being held looks exactly like being ignored. The usual triggers are payment links, requests for codes, and contact details pushed into a first message. Rewrite the essentials plainly inside the chat and it normally goes through. If you believe a legitimate message was held, ask for a manager.

Question 55

Somebody may have got into my account. What should I do?

Accepted Answer

Change the password immediately. That alone signs out every other session everywhere, including whoever else is in there. Then switch on two-factor authentication in the security section, look through your listings for anything you did not post, and check the contact details saved on the profile. If money or a paid service was involved, ask for a manager here with the dates, and staff will look at what was actually done on the account.

Question 56

How do I pick a Nova Poshta branch in a Safe Deal?

Accepted Answer

On the Safe Deal request form, choose Nova Poshta as the delivery. Start typing the city: after two letters, settlements from Nova Poshta's own directory appear. Pick your city, and the Branch or address field then suggests the branches and parcel lockers of that city; type a number or a street to narrow the list. Both fields stay plain text: if the directory does not answer or your place is not in it, simply type the city and branch yourself. Ukrposhta, Meest and other carriers have no suggestions, so the city and the branch or address are typed by hand. Then add the recipient's full name and phone and send the request to the seller.

Question 57

How do I search properly and narrow results down?

Accepted Answer

Start with two or three words for the thing itself rather than a sentence — model and condition beat adjectives. Then use the filters instead of retyping: price range, city, and the fields specific to the category you are in, which change between phones, cars and apartments. Sorting by newest is the right default when you are watching a market; sorting by price makes sense once you know what the thing is worth. If the results look thin, widen the price range before you widen the words.

Question 58

Can I search for things near me?

Accepted Answer

Yes. Search has a location filter with a radius around your city, so you can look within roughly fifty, one hundred or two hundred kilometres instead of the whole country. It is the filter to use for anything you would rather collect in person than post — furniture, tools, bikes, a fridge. If you allow location in the browser, the city is filled in for you; if you would rather not, just type the city and the radius works the same way.

Question 59

Can I get notified when something I want appears?

Accepted Answer

Yes — set up the search with all its filters, then save it from the results page. Saved searches live in your account and each one can notify you separately by browser push, by email, or through Telegram once you have linked our bot. That is the right way to hunt for something scarce: instead of refreshing the catalogue, you hear about a match within minutes of it being published, which on well-priced items is the difference between getting it and reading about it.

Question 60

How do I contact a seller?

Accepted Answer

Open the listing and write in the chat — you will need an account, which keeps the conversation attached to a real profile on both sides. Your messages and the seller's replies stay in Chats in your account, and you get a notification by push or email when there is an answer. A specific opening message gets a specific reply: ask about the exact condition, why it is being sold, and whether the price moves, rather than sending a bare hello.

Question 61

How do favourites and view history work?

Accepted Answer

The heart on a listing saves it to Favourites in your account, which is the sane way to compare five similar things without twenty tabs. View history keeps what you have opened recently, so a listing you looked at yesterday and cannot name today is easy to find again. Both are private to you — a seller cannot see who added their listing to favourites, only their own view counter.

Question 62

How do I get the seller's phone number?

Accepted Answer

Sign in and open the contact panel on the listing. A number is available only when the listing and accounts meet the relevant conditions and the seller's phone is verified. When paid phone reveal is enabled, the panel shows the price and checkout for that listing; there is no universal price or promise of free access. Follow the instructions shown and never send payment details or verification codes in chat. You can also contact the seller through the built-in chat when available. The seller must also allow phone display.

Question 63

How do reviews and seller ratings work?

Accepted Answer

A buyer can rate a seller from one to five stars, with an optional comment, on the seller's page. One review per buyer per seller: writing again updates what you already left instead of stacking, and you can delete your own. Ratings are public and are among the first things a careful buyer checks, which is why a few honest ones are worth more than none. If a review is abusive or plainly false, report it and a moderator will look.

Question 64

Search does not find what I mean. Are there any tricks?

Accepted Answer

A few, and most of them already happen for you. Suggestions come from what people really searched for, so taking one usually beats inventing a phrase. Common brand spellings are treated as the same word across alphabets, and a Cyrillic word typed on a Latin keyboard is recognised as well, so a mistyped query still lands. When results look thin, drop a word rather than adding one, then widen the price range, and only then the radius.