Terms of Service

1. Who we are and what these Terms cover

These Terms of Service (the “Terms”) govern the use of the EX & GO online classifieds platform available at exgo.io, its subdomains and mobile applications (the “Platform”). The Platform is operated by OmniNest s. r. o., IČO 57138443, Pekná cesta 2459/19, 831 52 Bratislava - mestská časť Rača, Slovenská republika; Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka 190627/B; e-mail admin@exgo.io (the “Operator”, “we”, “us”).

By creating an account, posting a listing or otherwise using the Platform you conclude a contract with the Operator on these Terms. When you register, you expressly accept these Terms and, by ticking a separate box, sections 10 and 19 to 23 in particular. If you do not agree with them, do not use the Platform. Browsing without an account is subject to these Terms to the extent they can apply to it.

These Terms are supplemented by the Posting Rules, the Privacy Policy, the Payment and Refunds page and the Transparency Report, which form part of the agreement. Where a supplementary document contains a more specific rule, the more specific rule applies.

The contract is concluded electronically when you complete registration or, without an account, when you first publish Content or place an order. Before you submit a listing or an order you can review it and correct input errors. These Terms are stored by us and remain available on this page, where you can save or print them at any time; previous versions are available on request.

To use the Platform you need an internet-connected device with a current version of a common browser (Chrome, Firefox, Safari or Edge) or the iOS or Android app, with cookies and JavaScript enabled, and an email address or a phone number. Using online services carries risks such as phishing, malware and fraud by other users; sections 5 and 9 explain how to protect yourself.

The Operator is a small enterprise. It applies Articles 20 to 32 DSA, from which small enterprises are exempt, voluntarily and to the extent described in these Terms.

2. Definitions

“User” — anyone who uses the Platform, with or without an account. “Seller” — a User who publishes a listing. “Buyer” — a User who responds to a listing or concludes a transaction with a Seller.

“Consumer” — a natural person acting for purposes outside their trade, business, craft or profession. “Trader” or “business seller” — a natural or legal person acting for purposes relating to their trade, business, craft or profession, including through another person acting in their name.

“Content” — any information a User provides on the Platform: listings, texts, photos, videos, prices, messages, reviews, live-show broadcasts and chat posts, profile and storefront data.

“Paid Services” — optional services sold by the Operator itself (promotion, advertising placements, seller plans, paid access to contact details and similar), described on the Payment and Refunds page.

3. Our role: an intermediary, not a party to your transactions

The Platform is an online intermediary service within the meaning of Regulation (EU) 2022/2065 (Digital Services Act, “DSA”): a hosting service and an online platform that stores and displays Content at the request of Users. The Operator is not the seller, buyer, agent, broker, auctioneer, guarantor or representative of any User, does not own, inspect, store or deliver the items offered and does not provide the services advertised by Users.

Every listing, offer, bid, message and review is published on the sole initiative and under the sole responsibility of the User who posted it. The Operator does not author Content, does not adopt it as its own and does not endorse it, and it does not check Content before publication except as described in section 13 and the Transparency Report. Technical processing — resizing photos, automatic translation, ordering under section 15, automated screening — does not make Content the Operator's own. The Operator does not guarantee that Content is true, accurate, complete, lawful or up to date. Information that a listing is “checked”, “promoted” or “verified” relates only to the specific check described next to it and is not a statement about the item, the Seller or the transaction.

Contracts between Users are concluded directly between them. The Operator is not a party to such contracts and bears no obligations under them, including obligations relating to conformity, quality, safety, legality, delivery, payment, warranty, withdrawal or returns. Claims arising from such a contract must be directed against the other party to it.

Under Article 6 DSA the Operator is not liable for Content stored at the request of a User, provided it does not have actual knowledge of illegal activity or illegal Content and, upon obtaining such knowledge or awareness, acts expeditiously to remove or disable access to it. Under Article 8 DSA the Operator has no general obligation to monitor the information it stores or to actively seek facts or circumstances indicating illegal activity. For Users served by the Ukrainian Operator, the Operator acts as an intermediary service provider within the meaning of the Law of Ukraine “On Electronic Commerce” and as a hosting service provider under the Law of Ukraine “On Copyright and Related Rights”, and removes Content upon a substantiated notice within the periods set by that law.

This exemption does not apply to liability under consumer-protection law where an item or service is presented in a way that would lead an average consumer to believe that it is provided by the Operator itself or by a User acting under its authority or control (Article 6(3) DSA). We therefore never present Users' offers as our own.

The voluntary checks we carry out — automated screening, moderation, verification of phone numbers or business sellers — are performed in good faith to keep the Platform safe (Article 7 DSA). They do not make the Operator aware of, or responsible for, every piece of Content, and their absence or failure does not create liability towards Users.

Each listing clearly shows who is offering the item. Where a listing is placed by a Trader, the Platform shows that it is offered by a Trader together with the Trader's identification. No listing is offered by the Operator unless it is expressly marked as the Operator's own Paid Service.

4. Eligibility and your account

Only persons aged 18 or over who have full legal capacity may register and use the Platform. If you use the Platform on behalf of a company or other organisation, you confirm that you are authorised to bind it to these Terms; in that case “you” also means that organisation.

You may sign in with Google, Apple or Facebook, by email or by phone number. You must provide accurate and current information and keep it updated. Each person may hold one personal account; a business may additionally hold accounts for its own legal entity. Creating accounts to circumvent a restriction, a ban or the limits of the Platform is prohibited.

We do not collect identity documents for age verification; if we learn that an account belongs to a minor, we close it. Content on the Platform is not intended for minors.

5. Account security

You are responsible for keeping your sign-in credentials confidential and for all actions taken through your account, unless they were taken without your fault. We strongly recommend enabling two-factor authentication in your account settings.

Tell us immediately at admin@exgo.io if you suspect unauthorised access to your account. We may temporarily lock an account that shows signs of compromise until its owner is confirmed.

The Operator will never ask you for your password, a one-time code, card details or payment by a link sent in a chat. Messages asking for these are fraudulent and should be reported.

6. Listings and your obligations as a Seller

By publishing a listing you confirm and guarantee to the Operator that: (a) the item or service exists, is available and is yours to sell or offer, or you are authorised by its owner; (b) the description, photos, price, condition and location are true and not misleading; (c) the offer and its Content comply with the law of the country of sale and of the country where it is targeted, with these Terms and with the Posting Rules; (d) the Content does not infringe the rights of any third party, including copyright, trademarks, personal data and privacy rights.

You are solely responsible for your listings, for the transaction and for fulfilling all legal obligations connected with it, including tax, consumer-protection, product-safety, labelling and licensing obligations.

Listings must be placed in the correct category and location, with a real price. Duplicates, keyword stuffing, misleading prices, listings created only to collect contacts, and links or contacts intended to move the conversation off the Platform for the purpose of fraud or circumventing the Platform are prohibited. The detailed requirements are set out in the Posting Rules.

7. Prohibited content and conduct

It is prohibited to publish or offer illegal Content, items or services and anything listed as prohibited in the Posting Rules, irrespective of whether it is prohibited in your own country.

It is also prohibited to: commit or attempt fraud, phishing or identity theft; impersonate another person, company or the Operator; harass, threaten or discriminate against other Users; send spam or unsolicited advertising; manipulate reviews, ratings or the order of listings; collect other Users' data by scraping, crawling or any automated means without our written permission (our public API is governed by its own terms); interfere with the operation or security of the Platform, bypass technical restrictions or test vulnerabilities without authorisation; use the Platform for money laundering, sanctions evasion or other financial crime.

Users must comply with the sanctions of the European Union, of Ukraine (including the Law of Ukraine “On Sanctions” and decisions of the National Security and Defence Council of Ukraine) and other applicable sanctions regimes. We may refuse or end service to persons and in relation to items or territories subject to such sanctions.

8. Business sellers: traceability and consumer law

If you offer items or services as a Trader, you must say so in your account. Before you can offer products or services to Consumers, we ask, on a voluntary basis following Article 30 DSA, for: name, address, telephone number and email; an identification document or equivalent; payment account details where applicable; the trade or similar register in which you are entered and your registration number; and a self-certification that you only offer products and services that comply with applicable law. You confirm that this information is complete and accurate and undertake to keep it up to date.

We make reasonable efforts to check this information against freely accessible official sources. If it appears inaccurate or incomplete and is not corrected when we ask, we may suspend your offers until it is. Your name, address, contact details, register number and self-certification are shown to Buyers next to your listings.

As a Trader you are solely responsible for complying with consumer law towards Buyers, including pre-contractual information, the right of withdrawal, legal guarantee of conformity, product-safety and labelling requirements and price indication rules. The Platform gives you the means to display this information; providing it is your obligation.

A business seller in Ukraine may connect its own Checkbox software cash register (ПРРО) in the account and issue fiscal receipts and return receipts for its sales from the Platform. This is an optional technical tool: the seller remains solely responsible for applying a cash register where the law requires it, for the content and timing of its receipts, its shifts and reports, and for its own contract with Checkbox. The Operator stores the cash register credentials encrypted, uses them only to issue a receipt when the seller asks for it (or has switched on automatic receipts for live-show orders), and processes the data of those receipts on the seller's behalf as its processor.

9. Transactions between Users

Agreements, payment, hand-over and delivery happen directly between Buyer and Seller, on terms they agree between themselves. The Operator does not check the items, the identity or the solvency of the parties, and does not guarantee that a transaction will be concluded or performed.

Act with care: inspect the item before paying, do not pay in advance to strangers by bank transfer or by a link from a chat, do not share one-time codes or card data, and use the Platform's chat so that a record remains if a dispute arises. Report suspicious listings and Users with the “Report” button.

A private seller who is a Consumer is generally not bound by the consumer-protection rules that apply to Traders (for example, the 14-day right of withdrawal or the legal guarantee). Buyers should take this into account.

Where a dispute arises between Users, they should resolve it between themselves. We may, at our discretion and without assuming any obligation, help by providing information we hold, to the extent the law allows it.

10. Paid Services, Safe Deal and payments

Using the Platform is free of charge. Paid Services are optional; their content, price and duration are shown before you pay and are described on the Payment and Refunds page. Payments are processed by our payment providers; we never receive or store your full card details.

If you are a Consumer, you have a statutory right to withdraw from a contract for a Paid Service within 14 days of its conclusion, without giving reasons. You can withdraw with the “Withdraw from contract here” function next to the payment in your account, or by any other clear statement sent to admin@exgo.io; we confirm receipt by email and refund within 14 days. A service that runs over a period starts at your express request immediately after payment, so if you withdraw while it is running we refund the unused days. A one-off service performed in full immediately after payment can no longer be withdrawn from once performed, which you acknowledge before paying. Details are on the Payment and Refunds page.

Safe Deal is not currently offered to the public. Until it is, no payment for an item passes between Users through the Operator, and nothing on the Platform is an offer of escrow, payment protection, guarantee or insurance. If Safe Deal is introduced, it will be provided by or through a licensed payment service provider under separate terms, which will be shown to you and which you must accept before your first Safe Deal; the Operator will not be a party to the sale and will not guarantee the item, the Seller or the delivery.

Paid Services do not exempt a listing from the Posting Rules. If a listing is removed because of your culpable breach of the Terms or the Posting Rules, the promotion of that listing ends; a Consumer is refunded the unused part of the promotion period. If the removal is reversed on appeal, the remaining period is restored or refunded.

Notwithstanding the previous paragraph, if you are a Consumer resident in Israel, you may cancel a Paid Service within 14 days of the transaction or of receiving its confirmation, whichever is later, by the means used to order it or by email. We refund within 14 days of your notice, less the value of the part of the service already provided and a cancellation fee not exceeding 5% of the price or ILS 100, whichever is lower.

11. Live shows, auctions and offers

Live shows allow eligible Sellers to present their items in a broadcast and sell them through bids, Buy Now purchases or accepted offers. A winning bid, a Buy Now purchase or an accepted offer creates a binding agreement between Buyer and Seller only; the Operator is not an auctioneer and is not a party to it.

The host is solely responsible for the broadcast, its sound and image, the items shown, the accuracy of what is said and for honouring every deal made in the show. A Buyer who wins a lot must complete the purchase, without prejudice to any statutory right of withdrawal the Buyer has against a Trader. Giveaways must be free to enter and comply with the law of the countries where they are offered, which may require published rules or a permit; the host organises them at their own responsibility.

Broadcasts and show chats are moderated; we may interrupt or end a broadcast, remove chat posts or switch the feature off for an account that breaks these Terms or the Posting Rules.

12. Messages and reviews

The Platform chat is intended for communication about listings. Messages may be checked automatically for signs of fraud, spam and prohibited Content, and a message that looks dangerous may be held back or the conversation closed; you can appeal such a decision.

A review can only be left after a real conversation with the other User. Reviews must reflect your own experience, be honest and must not contain insults, personal data or advertising. We do not verify that a purchase took place and say so next to the reviews. Buying, selling, exchanging or fabricating reviews is prohibited. We may remove reviews that break these rules.

13. Moderation, notices and orders from authorities

Anyone can notify us of Content they consider illegal or contrary to these Terms using the “Report” button next to a listing, a profile or an advertisement. A notice should explain why the Content is illegal, indicate its exact location, contain the name and email of the person submitting it (except for notices concerning child sexual abuse material) and a statement that it is made in good faith and is accurate and complete. We confirm receipt and inform the notifier of our decision (Article 16 DSA). Notices from trusted flaggers are handled with priority.

Moderation is carried out by automated tools and by people. Automated tools may hide a listing, hold back a message or restrict an action before a person reviews it; where a decision was taken or detected by automated means, we say so in the decision.

When we remove or restrict Content or an account, we inform the affected User with a statement of reasons stating the facts, the legal or contractual ground and the available remedies (Article 17 DSA), unless the law prohibits it or the Content is deceptive high-volume commercial spam. Statements of reasons are submitted to the European Commission's DSA Transparency Database without personal data.

We comply with orders of competent judicial and administrative authorities to act against illegal Content or to provide information (Articles 9 and 10 DSA) and may share information with law enforcement where the law requires or permits it, in particular where a criminal offence involving a threat to the life or safety of persons is suspected (Article 18 DSA).

14. Measures against misuse

This section sets out our policy on misuse (Article 23 DSA). We treat two things as misuse: repeatedly posting listings that manifestly break the law or these Terms, and repeatedly filing notices or complaints that are manifestly unfounded.

Every decision is taken case by case, and the count alone is never the answer. What we weigh: how many upheld infringements happened in the last 90 days; what share of everything you submitted in that time they represent (three rejections out of four listings and three out of ninety are different situations); how serious the infringement was. A decision you appealed and won does not count at all.

A warning always comes first, by email to the account, saying what happens next. A restriction follows only if nothing changed after it. For posting, the warning is sent at 3 upheld infringements and a suspension becomes possible at 5; for notices, the warning is sent at 5 manifestly unfounded ones and a suspension becomes possible at 8.

A suspension is temporary and its length is known in advance: for posting, 7 days, then 30 for a repeat, then 90; for filing notices, 14 days, then 60, then 180. It expires on its own. The rest of the Platform stays available, and any decision, including the suspension itself, can be appealed.

This policy does not limit our right to remove illegal Content immediately, or to close an account at once in cases of fraud, serious threats to other Users, illegal goods of a serious nature, impersonation, sanctions or a court or authority order; such a measure is also explained with a statement of reasons and can be appealed.

15. How listings are ordered

The order in which listings are shown is decided automatically according to a few main parameters. Listings with a paid “Top” promotion come first — they carry an “Ad” label on the card itself; that is the only thing money affects, and it works only within the city and category the listing is in. After that comes date: whatever was just posted or bumped sits at the top. Search adds how well the listing matches your query, where a match in the title counts for more than a match in the description.

We do not take the viewer into account — not who you are, not what you looked at or bought before. The page looks the same for everyone and does not adapt to a profile. Advertising shown on the Platform is never selected using anything about the person viewing it either; measurement of our own advertising campaigns elsewhere is described in section 10 of the Privacy Policy.

You can change the order yourself, with the control above the list: “Newest”, “Cheapest”, “Most expensive”. Filters (city, category, price, condition) narrow the set but do not change the rules inside it. A fuller explanation is in the “How listings are ordered” section of the Transparency Report.

16. Complaints, appeals and out-of-court dispute settlement

You can challenge any of our moderation decisions — removal or restriction of Content, suspension or termination of the service, suspension or closure of an account, a restriction on monetisation — and our decision on a notice you filed, for six months after the decision, free of charge (internal complaint-handling system, Article 20 DSA). Use the appeal in your account; for a decision that cannot be contested there, including a restriction that has already ended, write to admin@exgo.io. A complaint is reviewed by a person, not solely by automated means, and we tell you our reasoned decision.

You may also refer such a dispute to an out-of-court dispute settlement body certified under Article 21 DSA; a list of certified bodies is published by the European Commission. You may lodge a complaint with the Digital Services Coordinator of the Member State where you are located or established (Article 53 DSA). Our decisions do not affect your right to go to court at any time.

Complaints about the Platform or a Paid Service can be sent to admin@exgo.io or from your account; we reply without undue delay and at the latest within 14 days, including for a defective Paid Service. For disputes about Paid Services with the Operator established in Slovakia, the competent alternative dispute resolution (ADR) body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, 827 99 Bratislava, ars@soi.sk, www.soi.sk); you may apply to it if we reject your complaint or do not reply within 30 days. Consumers may also contact the consumer authority of their country of residence or the European Consumer Centre; in Ukraine, the State Service of Ukraine on Food Safety and Consumer Protection; in Israel, the Consumer Protection and Fair Trade Authority.

17. Content licence and intellectual property

You keep all rights to your Content. By publishing it you grant the Operator a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for example, resize photos or generate previews), translate, display and make available that Content, in order to operate, improve and promote the Platform, including in search engines, product feeds, social media and partner services that display listings. The licence may be sub-licensed only to providers acting on our behalf and to services that display listings, and may be transferred only to a successor operating the Platform. It lasts while the Content is on the Platform and for a reasonable period afterwards needed for backups, caches and fulfilment of legal obligations; it ends for promotional uses when you delete the Content.

The Platform, its software, design, databases, trademarks, logos and texts written by us are protected by intellectual-property law and belong to the Operator or its licensors. You may not copy, extract or reuse a substantial part of the Platform's databases or Content of other Users, or use our trademarks, without our prior written consent.

If you believe that Content infringes your copyright, trademark or other right, notify us via the “Report” button or at admin@exgo.io, identifying the right, the Content and your entitlement. We may ask for proof of ownership.

18. Availability of the Platform and disclaimer of warranties

We work to keep the Platform available and secure, but we provide it “as is” and “as available”. We may carry out maintenance, change, add or remove features and temporarily limit access where necessary for security, integrity or legal compliance. We do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, the Operator gives no warranty, express or implied, as to Content published by Users, the items and services offered, the identity, reliability or conduct of Users, or the outcome of any transaction. Statutory rights of Consumers regarding the Platform's digital services, including those provided free of charge in exchange for personal data, and regarding Paid Services remain unaffected.

19. Limitation of liability

Because the Operator is not a party to transactions between Users, and subject to the third paragraph of this section, the Operator is not liable for: Content published by Users and its consequences; the existence, quality, safety or legality of items and services offered; the conduct of Users online or offline; the conclusion, performance or non-performance of transactions between Users; damage caused by fraud of other Users; losses caused by events beyond our reasonable control (force majeure, failures of public networks, acts of authorities) that are not attributable to us.

For business users, the Operator's liability for slight negligence is limited to foreseeable damage typical for this kind of contract, liability for loss of profits, revenue, business opportunities or data is excluded, and the Operator's total liability under or in connection with these Terms is limited to the amount paid by that user to the Operator for Paid Services in the 12 months preceding the claim, or EUR 100 (or its equivalent in the currency of payment) if nothing was paid, in each case to the extent permitted by the governing law.

Nothing in these Terms excludes or limits liability for intent or gross negligence, for death or personal injury, for fraud, or any other liability that cannot be excluded or limited under applicable law, including mandatory rights of Consumers.

20. Indemnity

You will compensate the Operator for losses, damage and reasonable costs (including reasonable legal costs) arising from claims of third parties or authorities caused by your Content, your transactions or your culpable breach of these Terms or the law, except to the extent they were caused by the Operator's own breach; fines imposed on the Operator for breach of its own obligations are excluded. We will inform you of such a claim promptly and allow you to take part in the defence. If you are a Consumer, this obligation applies only where you are at fault.

21. Restriction, suspension and termination

You may stop using the Platform and delete your account at any time in the account settings; the procedure is described on the Data Deletion page. Deletion is possible once any payment you made or are owed through the Platform has been processed.

We may remove Content, restrict visibility, suspend or end Paid Services, suspend or close an account where it breaks the law, these Terms or the Posting Rules, where we are required to do so by law or by an authority, or where it is necessary to protect Users, third parties or the Platform. The measure is proportionate to the breach, and we inform you with a statement of reasons and the remedies in section 16. If we end a Paid Service or close an account for a reason not attributable to you, we refund the unused part of the Paid Service.

For business users within the scope of Regulation (EU) 2019/1150, we give 30 days' notice before terminating the whole service, except where we are subject to a legal obligation, exercise a right of termination for an imperative reason under national law, or the user has repeatedly breached these Terms.

We may also end these Terms for an account that has been inactive for more than 24 months, after at least 30 days' notice to its email address. Sections that by their nature should survive termination (in particular sections 3, 17, 19, 20 and 23) remain in force.

22. Changes to these Terms

We may amend these Terms only for valid reasons: changes in the law or in decisions of authorities and courts, the introduction of new features or services, changes in our payment or technical providers, or to address security issues. We publish the new version on this page with its effective date and inform registered Users by email or in the account.

Changes take effect no earlier than 30 days after notice. Changes that are required by law or that address an immediate risk of fraud, malware, spam or harm to Users may take effect sooner. A change does not reduce a Paid Service already paid for during the period paid. If you do not agree with a change, you may delete your account before it takes effect, and we refund the unused part of any prepaid Paid Service; continued use after the effective date means acceptance of the new version.

If you sell in the course of a business, Regulation (EU) 2019/1150 applies to our relationship; the notice period is at least 15 days and longer where a change requires you to make significant technical or commercial adaptations.

23. Governing law and jurisdiction

These Terms are governed by the law of the country in which the Operator named in section 1 has its registered office — the law of the Slovak Republic where the Operator is the Slovak company, and the law of Ukraine where the Operator is the Ukrainian sole trader — excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. In relations with business users, the same law also governs non-contractual obligations arising out of these Terms.

If you are a Consumer habitually resident in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only there.

For business users, the courts of the Operator's registered office have exclusive jurisdiction, except where the procedural law applicable to the parties does not permit such an agreement, and without prejudice to the right of either party to seek interim relief elsewhere and to the mediation option described in section 25.

24. Final provisions

If any provision of these Terms is found invalid or unenforceable, the rest remain in force. In relations with Consumers, an invalid provision is not replaced by another; the corresponding statutory rule applies instead. In relations with business users, it is replaced by a valid provision that comes closest to its purpose.

Our failure to enforce a right does not waive it. You may not transfer your rights and obligations under these Terms without our consent. We may transfer them to a successor operating the Platform with at least 30 days' notice, provided your rights as a Consumer are not reduced; a Consumer may terminate the contract before the transfer takes effect.

These Terms are available in the languages of the Platform. All language versions have the same content. In the event of a discrepancy, the interpretation more favourable to the Consumer prevails in relations with Consumers; in relations with business users, the English version prevails.

25. For business users: complaints, data and mediation

If you are a business user, you can file a complaint about any matter concerning our services — a takedown, a restriction or suspension, technical issues, or our compliance with Regulation (EU) 2019/1150 — in your account or at admin@exgo.io. Complaints are handled free of charge, within a reasonable time, and we tell you the outcome (Article 11 of the Regulation).

You can access and export data about your listings, messages, orders and statistics in your account. We use aggregated data to operate and improve the Platform and do not give business users' data to other business users (Article 9 of the Regulation). After termination, your data remains available for export for 30 days, unless the law requires its deletion.

We are willing to settle disputes through mediation in good faith. The Operator is a small enterprise and under Article 12(7) of the Regulation is not required to name mediators in advance; a mediator can be agreed with you when a dispute arises. Mediation does not prevent either party from going to court.

26. Contact and points of contact

Operator: OmniNest s. r. o., IČO 57138443, Pekná cesta 2459/19, 831 52 Bratislava - mestská časť Rača, Slovenská republika; Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka 190627/B; e-mail admin@exgo.io. Email for Users, including the single point of contact for recipients of the service under Article 12 DSA: admin@exgo.io. We reply in the language of the Platform version you use, or in English.

Single point of contact for Member States' authorities, the European Commission and the European Board for Digital Services (Article 11 DSA): admin@exgo.io, in English, Slovak or Ukrainian. Questions about these Terms are welcome at the same address.

Support chat is first answered by an AI assistant, and the chat says so. You can ask for a person at any time. Where an answer of the assistant conflicts with these Terms or the Payment and Refunds page, those documents prevail, and we correct any error that caused you a loss.